Client: Rattan House · Industry: Furniture Manufacturing & Retail · Country: United Arab Emirates
Overview
Rattan House is a Dubai-based furniture manufacturer and retailer selling through its showrooms. To unify everything from the showroom sales floor to accounting, inventory, and marketing, Wanas Apps delivered a full Zoho One implementation — a single connected platform spanning the sales process, Zoho Books, Zoho Inventory, and an omnichannel social-media and marketing setup.
The Challenge
A furniture business with showrooms juggles a lot at once: walk-in and online enquiries, a sales process that runs across the showroom floor, stock that moves between the factory and multiple showrooms, accounting, and marketing across several social channels. Run on separate, disconnected tools, these create blind spots — leads that aren't followed up, stock that's hard to track, and marketing that can't be tied back to actual sales. Rattan House needed one platform to run the whole operation.
The Solution: A Full Zoho One Implementation
Wanas Apps implemented Zoho One end-to-end, tailored to how Rattan House actually sells and operates:
- A showroom sales process in Zoho CRM. Every enquiry — in-showroom or online — is captured, routed, and tracked through a customized sales pipeline, so nothing slips through the cracks and the team always knows where each opportunity stands.
- Zoho Books — connected accounting. Sales, invoicing, and finances flow through the same platform, keeping the books aligned with what's happening on the showroom floor.
- Zoho Inventory — stock under control. Inventory across the factory and showrooms is tracked in real time, so availability is accurate and purchasing decisions are based on live data.
- Omnichannel social media & marketing. Rattan House's social and marketing channels are integrated into the platform, so leads from every channel land in the CRM and marketing can be connected to real sales outcomes.
The result is a true omnichannel setup: showroom, online, social, sales, inventory, and finance all working from one connected system.
The Results
- A unified sales operation — every lead, from every channel, captured and tracked in one place.
- Real-time inventory across the factory and showrooms.
- Connected finances — accounting aligned with sales through Zoho Books.
- Omnichannel marketing — social and marketing activity tied back to the sales pipeline.
- One platform running the whole business, from enquiry to delivery to the books.
Ready to unify your retail operation on Zoho?
From showroom sales to inventory, accounting, and omnichannel marketing, Wanas Apps builds the Zoho One platforms that retail and manufacturing businesses run on. Book a free consultation.
Key Outcomes
Rattan House consolidated their retail and e-commerce operations onto a single Zoho platform, eliminating the manual reconciliation that previously bridged their physical and online channels.
| Metric | Before | After |
|---|---|---|
| Inventory accuracy | Frequent discrepancies between in-store and online stock | Single Zoho Inventory record updated in real time across both channels |
| Order processing | Manual fulfilment decisions based on spreadsheet stock | Automated pick-pack-ship workflow from Zoho Commerce order to Inventory update |
| Reorder management | Periodic manual stock counts | Automated reorder points per SKU; purchase orders raised in Zoho Books automatically |
| Sales reporting | End-of-week manual consolidation | Live Zoho Analytics dashboard combining online and in-store revenue |
Wanas Apps designed and deployed: Zoho Commerce storefront integration with Zoho Inventory, automated inter-channel stock synchronisation, Zoho Books purchase order and supplier management, and a unified retail analytics dashboard.