---
title: "Refund Policy | Wanas Apps Services, Licences & Training"
description: "When and how Wanas Apps refunds payments for Zoho implementation services, retainers, Zoho licences bought through us, and paid training."
url: https://www.wanasapps.com/refund-policy/
lang: en
---

Legal

# Refund Policy

Effective Date: 12 October 2026  |  Last Updated: 12 October 2026

On this page

This Refund Policy explains when and how Wanas Apps FZ-LLC ("Wanas Apps", "we", "us") refunds payments for its professional services, Zoho licences purchased through us, and training. Where a signed proposal, statement of work (SOW) or service agreement sets different refund terms, that agreement prevails over this policy.

## 01 What This Policy Covers

- Professional services: Zoho implementation, customization, integration, data migration and consulting.
- Website and web-app projects.
- Monthly support and development retainers.
- Zoho licences and subscriptions purchased through Wanas Apps.
- Paid training, workshops and courses, including the Wanas Apps Academy.

## 02 Professional Services and Projects

- If you cancel in writing before the project kick-off, any advance payment is refunded in full, less third-party costs we have already committed on your behalf.
- Once work has started, fees for work already performed, delivered or accepted are not refundable.
- If a project ends early, any prepaid amount for work not yet performed is refunded, less third-party costs already committed.
- If a deliverable does not match the agreed scope, tell us in writing within the acceptance period in your agreement. We will fix it at no extra cost first; a refund applies only if we cannot deliver what was agreed.

## 03 Retainers

- Retainers are billed in advance for each billing period.
- You can cancel with the notice period stated in your agreement. Cancellation takes effect at the end of the current billing period.
- We do not refund partially used billing periods, and unused retainer hours do not carry over unless your agreement says so.

## 04 Zoho Licences and Subscriptions

- Zoho licences and subscriptions are provided by Zoho Corporation and are subject to Zoho's own terms and refund policy.
- If you ask for a refund, we will raise the request with Zoho for you and pass on any refund Zoho approves, in full.
- Our implementation or service fees are separate from the licence cost and follow the rules for professional services above.

## 05 Training, Workshops and Courses

- Free courses involve no payment, so no refund applies.
- Paid online courses: you can request a full refund within 7 days of purchase, provided you have completed no more than 25% of the course.
- Live workshops and private training: cancel at least 7 days before the session for a full refund. After that, you can move your seat to a later session or send a colleague instead.
- If we cancel or reschedule a session and the new date does not suit you, we refund you in full.

## 06 Non-Refundable Items

- Third-party costs paid on your behalf, such as domains, hosting, marketplace extensions, SMS or messaging credits and paid APIs.
- Government, regulatory and e-invoicing provider fees.
- Work already performed, delivered or accepted.

## 07 How to Request a Refund

Email us from the address used for the purchase, with your invoice number and the reason for the request. We acknowledge every request within 5 business days.

- Approved refunds are paid to the original payment method within 14 business days of approval.
- Bank, payment-gateway and currency-conversion charges may be deducted where they cannot be recovered.
- Refunds are issued with a tax credit note, and VAT is refunded where it was charged.

## 08 Changes to This Policy

We may update this policy from time to time. The version in force on the date of your purchase applies to that purchase.

## 09 Contact Us

For refund requests or questions about this policy, contact:

**Wanas Apps FZ-LLC**

Compass Building, Coworking-FOB51287, Al Shohada Road, Ras al-Khaimah, UAE

UAE: [UAE@wanasapps.com](mailto:UAE@wanasapps.com)

Egypt: [Egypt@wanasapps.com](mailto:Egypt@wanasapps.com)