Zoho Lensby Wanas Apps, a Zoho Premium Partner
Zoho Lens is an augmented reality remote assistance tool that connects remote experts to field technicians via live smartphone camera streaming — allowing the expert to annotate directly on the technician's view, highlight 3D objects, take snapshots, and record sessions for guided troubleshooting without traveling.
The Challenge
Field service organizations dispatching expert engineers on-site to diagnose equipment failures incur high travel costs and long resolution times — machinery sits idle while the right expert is in transit. Without a way for remote specialists to see what the on-site technician sees, troubleshooting over a phone call is guesswork, leading to repeat visits and extended downtime.
Why You Need Zoho Lens
Zoho Lens streams the field technician's smartphone camera live to a remote expert, who can draw annotations and highlight points directly on the 3D view in real time using AR Highlighting — so guidance is precise, not verbal. Freeze Frame lets the expert pause the stream to annotate a still image, VoIP and Text Chat keep communication in-session, and Session Recording captures the entire interaction for training and documentation purposes. The Mobile SDK allows the Lens experience to be embedded into your own field service app.
Core Features
- ✓Live Camera Streaming with AR Highlighting on 3D Objects
- ✓Freeze Frame with Expert Annotation on Still Images
- ✓Session Recording with Cloud Storage for Documentation
- ✓Mobile SDK for Embedding AR Assistance in Custom Field Apps
Why Partner with Wanas Apps for Zoho Lens?
As a certified Zoho Premium Partner, Wanas Apps helps businesses across UAE, Saudi Arabia, and Egypt deploy Zoho Lens — the augmented reality remote support platform that lets experts guide field technicians in real time, reducing costly site visits and accelerating resolution times across the MENA region.
Frequently Asked Questions about Zoho Lens in UAE & MENA
What is Zoho Lens and how does it work for UAE businesses?
Zoho Lens is an augmented reality remote assistance tool that lets a remote expert view a technician's environment through their smartphone or smart glasses camera and annotate it in real time. Field teams in UAE can receive live guidance from specialists anywhere in the world without waiting for an on-site visit. This significantly cuts downtime for facilities management, manufacturing, and telecom operations common across the Emirates.
How much does Zoho Lens cost in the UAE?
Zoho Lens is available on per-session or subscription plans priced in USD, and Wanas Apps provides AED-equivalent pricing and local invoicing for UAE clients. The exact plan depends on the number of technicians, session volume, and smart-glass integrations required. Contact Wanas Apps for a tailored quote aligned to your field service scale.
How long does a Zoho Lens deployment take?
A standard Zoho Lens rollout — including account setup, user onboarding, and integration with your existing helpdesk or field service workflow — typically takes two to four weeks with Wanas Apps. More complex deployments involving smart glasses hardware or integration with Zoho Desk take four to six weeks. Wanas Apps delivers hands-on training in Arabic and English for your support teams.
Can Zoho Lens be used across Saudi Arabia and Egypt as well?
Yes — Zoho Lens is a cloud-based SaaS platform accessible from any internet-connected device, making it equally effective for distributed teams across KSA, Egypt, and the wider MENA region. Wanas Apps supports multi-country rollouts and can configure the platform to match the operational workflows of each country office. Sessions, annotations, and recordings are stored securely in Zoho's cloud infrastructure.
What is the advantage of implementing Zoho Lens with Wanas Apps?
Wanas Apps is a certified Zoho Premium Partner with deep experience integrating Zoho Lens into broader Zoho ecosystems — connecting it with Zoho Desk for ticket-driven AR sessions or Zoho FSM for field service job management. Our team is based in Dubai and speaks Arabic and English, ensuring smooth adoption for both UAE-headquartered and MENA-regional operations. With 500+ MENA businesses served, we bring proven deployment methodology to every engagement.
Expert Implementation
Our certified Zoho consultants will tailor Zoho Lens to your exact business workflows, ensuring a seamless deployment.
Dedicated Training
Empower your team with customized training sessions and comprehensive onboarding for maximum software adoption.
Custom Integrations
Connect Lens with your existing ecosystem using advanced API, Catalyst, and Deluge script integrations.
Premium Support
Get reliable, localized support across the MENA region, ensuring your business operations never miss a beat.
Ready to customize Zoho Lens for your enterprise?
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