Refund Policy

This Refund Policy explains when and how Wanas Apps FZ-LLC ("Wanas Apps", "we", "us") refunds payments for its professional services, Zoho licences purchased through us, and training. Where a signed proposal, statement of work (SOW) or service agreement sets different refund terms, that agreement prevails over this policy.

01 What This Policy Covers

• Professional services: Zoho implementation, customization, integration, data migration and consulting.
• Website and web-app projects.
• Monthly support and development retainers.
• Zoho licences and subscriptions purchased through Wanas Apps.
• Paid training, workshops and courses, including the Wanas Apps Academy.

02 Professional Services and Projects

• If you cancel in writing before the project kick-off, any advance payment is refunded in full, less third-party costs we have already committed on your behalf.
• Once work has started, fees for work already performed, delivered or accepted are not refundable.
• If a project ends early, any prepaid amount for work not yet performed is refunded, less third-party costs already committed.
• If a deliverable does not match the agreed scope, tell us in writing within the acceptance period in your agreement. We will fix it at no extra cost first; a refund applies only if we cannot deliver what was agreed.

03 Retainers

• Retainers are billed in advance for each billing period.
• You can cancel with the notice period stated in your agreement. Cancellation takes effect at the end of the current billing period.
• We do not refund partially used billing periods, and unused retainer hours do not carry over unless your agreement says so.

04 Zoho Licences and Subscriptions

• Zoho licences and subscriptions are provided by Zoho Corporation and are subject to Zoho's own terms and refund policy.
• If you ask for a refund, we will raise the request with Zoho for you and pass on any refund Zoho approves, in full.
• Our implementation or service fees are separate from the licence cost and follow the rules for professional services above.

05 Training, Workshops and Courses

• Free courses involve no payment, so no refund applies.
• Paid online courses: you can request a full refund within 7 days of purchase, provided you have completed no more than 25% of the course.
• Live workshops and private training: cancel at least 7 days before the session for a full refund. After that, you can move your seat to a later session or send a colleague instead.
• If we cancel or reschedule a session and the new date does not suit you, we refund you in full.

06 Non-Refundable Items

• Third-party costs paid on your behalf, such as domains, hosting, marketplace extensions, SMS or messaging credits and paid APIs.
• Government, regulatory and e-invoicing provider fees.
• Work already performed, delivered or accepted.

07 How to Request a Refund

Email us from the address used for the purchase, with your invoice number and the reason for the request. We acknowledge every request within 5 business days.

• Approved refunds are paid to the original payment method within 14 business days of approval.
• Bank, payment-gateway and currency-conversion charges may be deducted where they cannot be recovered.
• Refunds are issued with a tax credit note, and VAT is refunded where it was charged.

08 Changes to This Policy

We may update this policy from time to time. The version in force on the date of your purchase applies to that purchase.

09 Contact Us

For refund requests or questions about this policy, contact: