Zoho CRM Plusby Wanas Apps, a Zoho Premium Partner
Zoho CRM Plus is a unified customer experience platform that brings your sales, marketing, customer service, and every other customer-facing team onto a single, integrated system to deliver consistent, personalized engagement at every touchpoint.
What's Included in Zoho CRM Plus?
The Challenge
When sales, marketing, and support teams operate in separate silos, customers receive inconsistent experiences and critical context is lost between handoffs. This fragmentation leads to missed upsell opportunities, longer resolution times, and declining customer satisfaction scores.
Why You Need Zoho CRM Plus
Zoho CRM Plus connects CRM, help desk, live chat, campaigns, social, and analytics into one unified workspace so every team shares the same customer timeline. AI assistant Zia provides sentiment analysis and anomaly detection, while Blueprint process automation ensures no deal or support ticket falls through the cracks.
Core Features
- AI-Powered Zia Assistant with Sentiment Analysis
- Blueprint Sales Process & Workflow Automation
- Omnichannel Engagement (Live Chat, Telephony, Social)
- Unified Analytics & Customizable Dashboards
Why Partner with Wanas Apps for Zoho CRM Plus?
As a certified Zoho Premium Partner, Wanas Apps delivers Zoho CRM Plus implementations across UAE, Saudi Arabia, and Egypt — giving MENA enterprises a single unified platform for sales, customer support, live chat, and marketing automation, fully configured for local VAT compliance and Arabic workflows.
Expert Implementation
Our certified Zoho consultants will tailor Zoho CRM Plus to your exact business workflows, ensuring a seamless deployment.
Dedicated Training
Empower your team with customized training sessions and comprehensive onboarding for maximum software adoption.
Custom Integrations
Connect CRM Plus with your existing ecosystem using advanced API, Catalyst, and Deluge script integrations.
Premium Support
Get reliable, localized support across the MENA region, ensuring your business operations never miss a beat.
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Customer stories published by Zoho about its own customers — not Wanas Apps clients.
"Zoho CRM Plus helps Agoda’s Strategic Partnerships team manage workflows and communicate with partners."
"In a business like ours where trust, heritage, and emotional connection define the customer relationship, experience is everything. With operations spanning diverse geographies and millions of touchpoints, we needed more than just a CRM. We needed a platform that could unify data, adapt to local nuances, and scale globally. Zoho’s Customer Experience Platform gives us that foundation. It enables our teams to engage with customers not just based on transactions, but with a deep understanding of their preferences, behaviours and context. This transformation is helping us transition from reactive service to proactive, insight-led engagement across every region we operate in."
"Zoho CRM Plus implementation for our business was critical in addressing the changing market dynamics. Flexibility, scalability, and a 360-degree view of the customer are vital features of the platform. Providing faster responses to our customers and improving customer satisfaction during the COVID-19 pandemic is very dear to our organizational culture."
Proven on Projects Like Yours
Named clients, real numbers — see what this looks like delivered.
Frequently Asked Questions about Zoho CRM Plus in UAE & MENA
Zoho CRM Plus is a unified customer experience suite that bundles Zoho CRM, Zoho Desk, SalesIQ, Campaigns, Social, Survey, and Analytics into one subscription. UAE businesses gain a single customer view across every touchpoint — from first web visit through post-sale support — without managing multiple disconnected tools. Wanas Apps configures the suite to match UAE sales cycles and Arabic-language customer journeys.
Zoho CRM Plus is priced per user per month and sits above standard Zoho CRM in the product tier. As a certified Zoho Premium Partner, Wanas Apps provides current AED pricing, volume discounts, and helps businesses compare CRM Plus against Zoho One to identify the most cost-effective bundle for their team size.
A standard Zoho CRM Plus rollout for a UAE SME typically takes 4 to 8 weeks, covering CRM pipeline setup, Zoho Desk queue configuration, SalesIQ live-chat embedding, and Campaigns audience sync. Wanas Apps follows a phased methodology — go-live on core CRM first, then layer in support and marketing modules — to minimize disruption to active sales teams.
Zoho CRM covers sales pipeline management, while Zoho CRM Plus extends it with built-in helpdesk (Zoho Desk), website live chat (SalesIQ), email and social marketing (Campaigns + Social), and cross-channel analytics. For UAE enterprises that want one vendor for the full customer lifecycle, CRM Plus eliminates the need to integrate separate point solutions.
Zoho CRM Plus stores data in Zoho's ISO 27001-certified data centres and supports UAE PDPL data-residency requirements. Wanas Apps configures VAT 5% fields for UAE invoices generated inside the CRM, and for Saudi clients ensures Arabic UI localisation and ZATCA-aligned quoting workflows are active from day one.
Get Zoho CRM Plus working the way your team does
Already on Zoho CRM Plus? Start with a free audit of your setup. Planning a rollout? Book a consultation and we will scope it with you.